Question 1

How long does it take to process my order?

Accepted Answer

We process orders within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking details.

Question 2

How to track my order?

Accepted Answer

You will receive email with tracking number once tracking is available, please allow 1-2 days for the tracking number to be available once the order is fulfilled.

Question 3

Do you ship internationally?

Accepted Answer

At the moment we are shipping only in USA.

Question 4

How long does shipping take?

Accepted Answer

Shipping within the USA typically takes 7-10 business days after order processing.

Question 5

How much does shipping cost?

Accepted Answer

Orders over $50 → FREE ShippingOrders under $50 → Flat rate of $6.99

Question 6

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly, so if you need to modify or cancel your order, please contact us immediately at odells@mypetpalooza.com. While we cannot guarantee changes after an order is placed, we will do our best to assist you.

Question 7

My package is delayed—what should I do?

Accepted Answer

If your package hasn’t arrived within the expected timeframe, please check your tracking number first. If there are any issues, feel free to contact us at odells@mypetpalooza.com for further assistance.

Question 8

What if my order arrives damaged or incorrect?

Accepted Answer

We strive to ensure every order is perfect, but if you receive a damaged or incorrect item, please contact us at odells@mypetpalooza.com with your order number and photos, and we’ll make it right!

Question 9

What happens if my package is lost?

Accepted Answer

If your tracking number shows that your package was delivered but you haven't received it, please check with your neighbors or local postal service. If you still need help, reach out to us at odells@mypetpalooza.com.

Question 10

Do you offer express shipping?

Accepted Answer

At this time, we only offer standard shipping (7-10 business days). However, we are working on adding express options soon!

Question 11

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 12

Can I exchange an item?

Accepted Answer

We do not offer exchange or change of mind at the moment.

Question 13

What if I receive a damaged or incorrect item?

Accepted Answer

If you receive a damaged, defective, or incorrect item, please follow these steps:Inspect your item immediately upon arrival.Contact us at odells@mypetpalooza.com within 7 days of delivery.Provide your order number and clear photos of the item showing the issue.Once we review your request, we will guide you through the return process.

Question 14

How do I return an item?

Accepted Answer

If your return is approved due to damage or a wrong item, we will provide instructions on how to send it back. Items must be:✅ Unworn, unused, and in original packaging✅ Returned within 7 days of delivery✅ Accompanied by proof of purchase

Question 15

Who covers the return shipping costs?

Accepted Answer

If the return is due to our error (damaged or incorrect item), we will cover the return shipping costs.

Question 16

When will I receive my replacement or refund?

Accepted Answer

Once we receive and inspect your return, we will process your replacement or refund within 5-7 business days. Refunds will be issued to the original payment method.

Question 17

What if I missed the 7-day return window?

Accepted Answer

Unfortunately, we cannot accept returns after 7 days of delivery, so please inspect your order upon arrival and reach out as soon as possible if there’s an issue.For further questions, contact us at odells@mypetpalooza.com.

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